> What currency are your prices listed in?
All of the prices on our website are listed in USD.
> Do you ship internationally?
We ship worldwide & offer free international shipping on orders of $100+*.
*Applicable to regular priced merchandise & not valid on repairs, custom orders, etc.
> How long does it take to ship to my country?
Due to the unique nature of each country's postal services, we cannot guarantee delivery times outside of the US.
> Do I have to pay import taxes, customs duties & fees?
Buyers are responsible for any customs and import taxes that may apply. We aren't responsible for delays due to customs.
> Will my order make it through customs?
We have no control over customs procedures. In our experience, sometimes orders make it through without issue & some don’t. If your country has strict laws regarding smokeware, like New Zealand, you assume all risk if your package is withheld.
> My tracking number doesn't work!
Use your USPS tracking number to track your package within the US & then via your local postal service once the package has entered your country.