How does it work?
Why do you offer a guarantee?
You should buy with confidence. We’re certain that our craftsmanship will deliver better performance & an easy-to-use experience that’ll improve your smoking. We want you to be happy & satisfied, so much that you want to shout if from the rooftops. That’s why we’re the only glass brand & store bold enough to offer this 30-Day Money Back Guarantee.
- Valid on glass products purchased from purrsmoking.com, 30 days from the purchase date. For example, if you place an order on July 1, you can contact us through July 31 to claim a full refund. Shipping costs are non-refundable.
- Products must be returned in original condition, void of scratches, cracks or any damage.
- Products must be returned in 100% clean condition, void of resin, water stains, cleaning solution particles, etc. Learn how to clean your glass here. Dirty returns will be refunded 50% less.
- Buyer assumes all responsibility if a return is received damaged from shipping, etc. Damaged products do not qualify for a 30-Day Money Back Guarantee & the buyer is responsible for all return shipping costs.
- Returns must be received within 7 days of authorization.
- Not valid on Purr2Go, Bundle Deals, quartz products, non-glass accessories, glassblowing supplies, repairs, customs or wholesale orders.
- International customers are responsible for all shipping fees, import taxes, & duty fees.