30 Day Money Back Guarantee

How does it work?

Buy it and try it for 30 days - risk free! If you’re not 100% satisfied with the handcrafted quality and function of your Purr glass product, just contact us for a full refund.

Why do you offer a guarantee?

You should buy with confidence. We’re certain that our craftsmanship will deliver better performance and an easy-to-use experience that’ll improve your smoking. We want you to be happy and satisfied, so much that you want to shout if from the rooftops. That’s why we’re the only glass brand and store bold enough to offer this 30-Day Money Back Guarantee. 

  1. Valid on glass products purchased from purrsmoking.com, 30 days from the delivery date. For example, if your order is delivered on July 1, you can contact us through July 31 to claim a full refund. Shipping costs are non-refundable. 
  2. Products must be returned in original condition, void of scratches, cracks, or any damage.
  3. Products must be returned in 100% clean condition, void of resin, water stains, cleaning solution particles, etc. Learn how to clean your glass here. Dirty returns will be refunded 50% less. 
  4. Buyer assumes all responsibility if a return is received damaged from shipping, etc. Damaged products do not qualify for a 30-Day Money Back Guarantee and the buyer is responsible for all return shipping costs.
  5. Returns must be received within 7 days of authorization. 
  6. Not valid on Purr2Go, non-glass accessories, glassblowing products, repairs, customs, or wholesale orders.
  7. International customers are responsible for shipping fees, import taxes, and duty fees.
  8. Services already rendered, like shipping fees, insurance, etc, are not eligible for refund.