Warranty

What is our warranty?

Our 1-year warranty is a service we offer to provide you with peace of mind when purchasing our glass. The warranty covers any damage for an entire year from date of delivery. If anything happens, you're eligible for one full repair or replacement. To protect your glass, add the warranty to your cart when checking out. 

Why do we offer it?

Let's be real, glass is glass. While we strive to produce the highest quality glass products available, the nature of glass can lead to unfortunate accidents. Whether your pet decides to give your piece a tumble, or your friend fumbles that brand new slide, we want you to be confident in your purchase knowing that we have you covered.

How do I claim my warranty?

In the event that you need to claim your warranty, please follow these directions so we can get to replacing or repairing your glass as soon as possible.

  • Email support@purrsmoking.com with an overall image showing the entire piece and the damage
  • Include your order number
  • Tell us, what broke?
  • How did it happen?

Once your request is received, please allow 24-48 business hours for us to reach out with next steps.

*Warranty must be purchased alongside the product.
*Policy excludes Bundle Deals, non-glass products, glassblowing supplies & services.
*Not valid on wholesale orders.
*International customers are responsible for shipping (when applicable), customs & import taxes.