What is our warranty?
Our 1-year warranty provides you with peace of mind when buying glass. When purchased at the same time as your glass, the warranty covers any damage for a full year from date of delivery. If anything happens, you're eligible for one full repair or replacement. Click the warranty checkbox on the product page for added glass protection, or become a VIP member to automatically receive a full warranty on all qualifying purchases!
Why do we offer it?
Accidents happen. While we strive to handcraft the highest quality glass products, glass can result in unfortunate breakage. Whether your pet knocks it over or your friend drops that brand new bowl, we want you to feel confident knowing your purchase is insured with an extra layer of protection.
How do I claim my warranty?
In the event that you need to claim your warranty, fill out the form below so we can help replace or repair your glass as soon as possible.
Once your request is received, please allow 24-48 business hours for us to reach out with next steps.
*Warranty must be purchased alongside the product, or qualify as a VIP Program member. Warranties are only valid on stock product (excludes services like repair and customs).
*VIP program purchases qualify for all Purr-brand merchandise, and are valid from date of purchase for a whole year.
*Upon redemption, images must be provided for assessment.
*Free shipping within the continental US.
*International customers responsible for shipping and import/duty fees, if applicable.
*Excludes Bundle Deals, non-glass products, glassblowing supplies, and services.
*'Included warranty' coverage applies only to Tapered Tips purchased on or after February 10, 2023.
*Not valid on wholesale orders.